Frequently Asked Questions
Our frequently asked questions & answers are below:
1My lawn equipment has a problem. What do you charge for diagnosis and/or repairs?
Our minimum diagnostic fee is $65, but that payment goes towards your final bill if you choose to repair it. We will also allow you to set a “call-if limit”, meaning that if the bill will exceed that amount we will not do any repairs until contacting you for authorization. You will never have any surprise charges at our shop. If you choose not to repair the equipment after we have given you the estimate, the minimum charge is not refundable as it covers the diagnosis. For common repairs, we have a flat rate system. For uncommon repairs, we charge by our hourly rate.
2If my equipment won’t start, will a tune-up solve the problem?
A Tune-up is the regular maintenance recommended by manufacturers in order to prevent problems from occurring. Usually, if the equipment is not working properly a Tune-up will not resolve the problem and some other repair(s) may need to be done.
3How long do repairs take or what is the turnaround time for a repair?
The turnaround time for repairs vary depending on the season. During the height of the mowing season, April to September, there may be a wait time up to 2-3 weeks to get your equipment serviced. You may call and pre-schedule the maintenance date then drop it off or have it picked up the day before the pre-scheduled appointment day. For the current turn-around-time, please call or click here to email us.
4Do you have a warranty?
Yes. All work is warrantied for 30 days.
5What payment methods do you accept?
We accept cash, credit, and checks for all repair services.
6Do you offer pick-up and delivery services?
Yes! We can pick-up and drop off your lawn mower, snow blower, or other small engine equipment at a time convenient for you for a small fee.
7Can I drop my small engine off at your shop?
Of course! We encourage our customers to drop off their equipment anytime during our regular business hours.
8What is your hourly labor rate?
All service calls are quoted. Quotes are based on a labor rate of $85.00 an hour calculated in 15 minute increments. We do have a $35.00 minimum labor charge